Frequently Asked Questions

As each Teacher Planner is personalised, it is sent into production and hand crafted, which takes approximately 2 weeks.

Learn more about your planner journey here.

You can refer to your order receipt for the expected shipment date. That is the day your planner will leave our warehouse. Once it has left our warehouse, you will receive an email containing your tracking number.

Track your order here.

We are pleased to provide a flat fee shipping price of $16.95 for all our planner orders. If you are only purchasing our accessories the shipping cost will be calculated at checkout.

If you are ordering more than 4 planners, the price will be calculated on weight and location at checkout.

Your planner is produced and hand finished locally in Australia. This process will generally take 2-3 weeks (allow an extra two weeks during the Christmas period), but it will definitely be worth the wait! You will love the finished product.

You can learn more about the journey your planner goes on here.

Our Personalised Planners are specially personalised and crafted right here in Australia, and doing so will mean it will take a little longer to get to you. But don't worry it will be worth the wait.

Track your order here.

You can learn more about the journey your planner goes on here.

If it has been found that your teacher planner was faulty or it is damaged, please send photos to our support team at support@plannercollective.com.au

You can learn more about our refund and returns policy here.

Of course you can! Simply repeat the order process as many times as needed with your preferred planner types, personalisation and accessories. Then, review your cart and proceed to the checkout.

A bulk discount will be applied depending on how many planners you purchase.

We are so sorry to hear that. We take the utmost care when creating your planner and we want you to love it as much as we do.

Please reach out to our support team and they will be happy to assist you. Please include photos that will help show the problem.
support@plannercollective.com.au

All discounts should automatically apply at the view cart stage.

If your discount has not applied please ensure that you have logged in to the Planner Collective site and then go back to the view cart page.

Your planner is still on its way and will be shipped off soon.

While we try our best to stick to the shipping dates on the website, as our planner is handcrafted, it can take a little longer for our planner fairies to finish it.

We thank you for your patience and once your planner has been shipped you will receive an email with your tracking details or you can track it here.